Privacy Policy

A Chef's Life is operated by Jason Slade. Your privacy matters to us. This policy explains what personal information we may collect, why we collect it, how we use and protect it, and the choices available to you.

1. Information we may collect

Depending on how you interact with A Chef's Life, we may collect:

• Your name, email address, telephone number and location.
• Information you provide when downloading a resource, completing a form, booking a call, purchasing a program or making an enquiry.
• Information you voluntarily share during coaching, calls, emails or messages about your goals, experiences, drinking patterns, wellbeing and support needs.
• Transaction and purchase information. Payments may be processed by a third-party payment provider. We do not intentionally store your complete payment-card details.
• Technical information such as your browser, device, IP address, pages visited and general website activity where our website or service providers collect this information.

2. Sensitive information

Information about health, alcohol use, mental health or personal circumstances may be sensitive information. We ask that you only provide information that is relevant and that you are comfortable sharing. Where consent is required, we will seek it before collecting or using sensitive information.

3. How we collect information

We may collect personal information when you:

• Visit or use our website.
• Download the Free Rebuild Guide or another resource.
• Subscribe to emails or submit an online form.
• Book or attend a call or coaching session.
• Purchase the 14-Day Sober Strength Reset, private coaching or another product or service.
• Contact us by email, telephone, social media or another communication channel.

4. Why we collect and use information

We may use personal information to:

• Provide requested guides, programs, coaching, resources and support.
• Respond to enquiries and manage bookings, purchases and client relationships.
• Personalise coaching and determine whether our services may be suitable.
• Send service messages and, with appropriate consent, occasional emails about sobriety resources, programs and coaching.
• Improve our website, resources, programs and customer experience.
• Maintain business records, manage payments and meet legal or regulatory obligations.
• Protect the safety, rights and security of our clients, visitors and business.

5. Email communication and consent

We will only send commercial electronic messages where we have the required consent or are otherwise permitted to do so. Our marketing emails will identify the sender and include a way to unsubscribe. You can unsubscribe at any time by using the link in an email or contacting us directly. Service messages that are necessary to deliver something you requested may still be sent where appropriate.

6. When information may be shared

We do not sell your personal information. We may share relevant information with trusted service providers that help us operate our website and business, including providers of website hosting, forms, email delivery, booking systems, payment processing, document storage, analytics and technical support.

These providers may only receive the information reasonably required to perform their services. We may also disclose information where required or authorised by law, or where reasonably necessary to address a serious safety or security concern.

7. Overseas service providers

Some technology and service providers may store or process information outside Australia. The countries involved may vary depending on the provider and its systems. We take reasonable steps to select reputable providers and handle personal information responsibly.

8. Cookies and website analytics

Our website and service providers may use cookies or similar technologies to operate the website, remember preferences, understand website use and improve performance. You may be able to limit cookies through your browser settings, although some website features may not work as intended.

9. Storage and security

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably required for the purpose it was collected, our business records and any legal obligations. When information is no longer required, we may securely delete or de-identify it where practical.

10. Access, correction and deletion requests

You may contact us to ask what personal information we hold about you, request a correction, withdraw consent or ask for information to be deleted where appropriate. We may need to confirm your identity before completing a request. Some information may need to be retained for legal, accounting, safety or legitimate business reasons.

11. Third-party websites

Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of those third parties. You should review their privacy information before providing personal details.

12. Children

Our coaching programs and resources are intended for adults unless we expressly agree otherwise and appropriate parent or guardian consent is obtained. We do not knowingly seek to collect personal information from children through our general website forms.

13. Complaints

If you have a privacy concern, please contact us using the details below. We will review the concern and respond within a reasonable time. If you are not satisfied, you may seek information from the Office of the Australian Information Commissioner at oaic.gov.au.

14. Changes to this policy

We may update this Privacy Policy when our services, systems or legal obligations change. The current version will be published on this page with its latest update date.

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This policy should be read together with the Terms and Conditions that apply to our website, resources, programs and coaching services.